Professional Development

2 - Introduction and background
Transactional analysis is a very useful tool for understanding the process of interpersonal communications and, as we will see in the examples that we present in turn, we are talking about a useful tool for working in the area of emotional intelligence as well.Eric Berne, the creator of transactional or conciliatory analysis, defined a scientific unit for its study and observation. The scientific unit defined by Eric Berne starts from the theory that in interpersonal communication we carry out an activity in which we show what type of person we are, that is to say, that our communication is a manifestation of our personality, what our personality is like and how we feel inwardly at a particular time.