Professional Development

21 - Crossed transactions
On the other hand, crossed transactions are those in which the response comes from an ego state other than that to which the message was addressed. In the first example we see how the sender says "Let's help them unload this shipment." Evidently, the sender has the attitude of protective Parent towards a third party and addresses the other person looking for another protective Parent; however, the Child responds to him and, in this case, resistant, "Are you mad? In this heat?"; clearly there is an emotional transaction and an emotional change, too, because the Agent did not expect condemnation - he was expecting cooperation, but what he got was protest. In the following, "Where are my sales reports?", the Agent is asking for information; nevertheless, what they get is the response: "You are so disorganized." We are dealing with a critical Parent addressing a Child. In both examples, it can be clearly seen that the emotional change produced is not going to make communication easy and, from the point of view of emotional intelligence, we see how we can influence the emotional state of others through communication.Returning to Transactional Analysis, there is a second important rule in communication: in crossed transactions communication tends to be interrupted.