Professional Development

3 - The white hat
The white hat, which we call neutral and objective, is related to these emotional states. It represents the brain covered by a white hat, a white emotional state that deals with objective actions and works by analyzing and evaluating variables, data, quantities and figures. It works in concrete terms, tries to be as neutral as a computer and tries to distinguish between facts and beliefs, probability and intention. When engaged in communication, the white hat demands and contributes comparative data, verification and guaranteed values. White hat expressions include: What was the turnover? How many rejections occurred during the month? What was the temperature? The white hat won’t describe the weather or ask whether it’s hot; the white hat will stick to the expression: “no interpretations, just the facts please, I don’t want explanations”.